A New Way to Manage Your Customers
CX Business Partner Solution
Outsource your CX needs, accessing best-in-class practices and enjoying staffing flexibility tailored to your business requirements.
Our Approach
ICT Services
Designed to enhance operational efficiency and support your technological infrastructure with cutting-edge solutions.
Our Approach
CX Training
Empower your team with our specialized CX training programs, aimed at improving internal capabilities, boosting customer satisfaction, and ensuring ongoing excellence in customer experience delivery.
Our Approach
Quality Assurance & CX Audit
Ensure excellence with our thorough audits and quality checks to elevate your customer experience.
Our Approach
CX Technology
Leverage cutting-edge technology to streamline and enhance your customer interactions.
Our Approach
Outsourcing
Our business scope
We are a nationally-scaled company offering integrated outsourcing services. We have a proven and reliable track record, demonstrated by our diverse clientele consisting of leading national and multinational companies across various industries in Indonesia. To facilitate our clients’ needs, we have representative officers (National Area) and headquarters & branches located in Jakarta, Bandung, Semarang, Solo, Yogyakarta, and Surabaya. and our services are customized to meet your specific needs. We specialize in managing human resources, including recruitment, employee administration, operational management, provision of systems, tools & equipment, job training, and support for workplace needs.
Our services include
- Recruitment of new employees
- Employee management system administration
- Digital attendance system
- Integrated Payroll System
- Management of BPJS (Employment and Health Insurance)
- Coordination with labor-related agencies
- Provision of workplace
- Employee transfer / Swing
- Full Outsourcing for BPO
- Regular reports and reviews
- Soft Skills Training / Customized Training / Technical Skills (e.g., Call Center, Telemarketing)
- Employee psychometric testing
- Dedicated / Shared Project Manager for monitoring company needs
- ICT (Information and Communication Technologies) systems
- CRM-dedicated CRP system for Customer Reporting Service KPI to clients
Out The Benefit
With our services include allowing clients to focus more on their core business, increasing operational flexibility, tightening control systems, minimizing risks, and reducing costs, especially in areas such as recruitment, administration, and payrol
